ORDER and SHIPPING QUESTIONS
- When can I expect my order to ship?
- Does MCMC ship internationally?
- Do you charge sales tax?
- What is your return policy?
- Do you offer gift wrapping?
- Can I find your products locally?
- Can you rush my order?
- Can I come to your studio to make a purchase?
PERFUME, STUDIO and OTHER QUESTIONS
- Are MCMC products all natural?
- Where should I store my perfume?
- What does your logo symbolize?
- Is MCMC an environmentally friendly company?
- What is the difference between the eau de parfum and perfume oil?
- Does MCMC create custom fragrances?
- Are you hiring?
When can I expect my order to ship?
We do our best to ship orders as fast as possible and typically orders are packed 48-72 hours from the time we receive them. All orders are shipped via USPS Priority Mail, which takes between 2-3 business days. You will receive an automatic notification from us once your order has shipped with a tracking number.
Does MCMC ship internationally?
We ship to a select number of international countries. We’re excited about our international customers and have tried to offer the most reasonable shipping rates possible. Please note, MCMC Fragrances is not responsible for any customs fees or duties incurred on international shipments as these are the responsibility of the purchaser. Please check with your local customs office about rules and regulations that may apply to you.
What is your return policy?
Our products are bottled to order, and therefore made specially just for you. As such, we unfortunately cannot take any returns. If you’d like, please try a sample before purchasing a full size.
Can I find your products locally?
Our goods are carried in fine boutiques across the U.S. and in various other countries. Please see our Stockists list to find a shop near you.
Can you rush my order?
At this time we do not offer express or overnight shipping. Plan ahead and order early, or visit our Stockists list to find a retailer near you who may carry the item you need. If you are a last-minute gift-buyer, you can purchase a Gift Certificate on our website and print the voucher.
Can I come to your studio to make a purchase?
Though we’d love the visit, our Greenpoint studio is mainly a production center and not a retail space. Please place your order online or find a Stockist near you.
Are MCMC products all natural?
In the MCMC Fragrances laboratory, we use both natural and synthetic ingredients. However, in all of our products, we do use an especially high concentration of natural ingredients in comparison to mass-market perfumes, which usually contain little (and sometimes none at all) natural ingredients. The Dude No. 1 Beard Oil and the Dude No. 1 All-Natural Cologne are the only 100% all natural products we currently have on offer. Because MCMC does not spend money on advertising, all of our cost goes into the perfume itself, bringing you the highest quality of materials and creativity.
Where should I store my perfume?
Because MCMC fragrances contain volatile natural ingredients, store in a cool, dim place, away from direct sunlight and heat. Citrus and floral oils are particularly sensitive to light and heat.
What does your logo symbolize?
The logo which you see on our packaging is a set of water-colored hands which symbolize giving. You will see the logo on the eau de parfums and candles, as well as on the package itself. On the bottles, the denser, colored-in hands suggest a heavier fragrance (i.e. HUNTER), whereas the outlined hands symbolize a lighter fragrance (i.e. MAUI).
Is MCMC an environmentally friendly company?
As a small company, our footprint is very small, and we are dedicated to being an environmentally safe and sustainable company. We do not use endangered plant species, and we source wild and organic ingredients whenever possible. Our outer packaging is made from post-consumer recycled paper, and recently won a Sustainability Award at the 33rd Annual Packaging of the Year show. Both the bottle and outer packaging is 100% recyclable.
What is the difference between the eau de parfum and perfume oil?
Our eau de parfums are diluted in 190-proof denatured alcohol, while are perfume oils are diluted in a blend of organic jojoba oil and fractionated coconut oil. The concentration of perfume in the eau de parfum is 15%, while the concentration of the perfume oil is 18%. We find that the eau de parfum tends to last longer (tip: spray a little perfume in your hair or scarf for extra long-lastingness), while the perfume oil melts into the skin more and needs reapplication throughout the day. Luckily, the perfume oil fits perfectly in a purse!
Does MCMC create custom fragrances?
We take on a very limited number of custom fragrance projects each year for individuals, as well as private label. The time it takes for custom work varies greatly depending on the scope of each project. A great amount of detail and time goes into creating a custom fragrance. We use high-end materials and create an entirely unique formula catered to each client’s desires. For these reasons, custom orders tend to cost much more than the MCMC line. Pricing starts at $3,500. Please email firstname.lastname@example.org to discuss your project further.
Are you hiring?
We are currently looking for a Graphic Design/Social Media Intern and Freelance Sales Associate. Please send your resume to email@example.com.